At Sparkoniz, we value your satisfaction and strive to deliver high-quality, natural and organic products. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return. To be eligible:
- The item must be unused and in its original packaging.
- You must provide a valid receipt or proof of purchase.
Returns will not be accepted for opened, used, or damaged items that are not due to our error.
Non-Returnable Items
- Perishable goods (like food or flowers)
- Personal care or hygiene products
- Gift cards and downloadable items
- Customized or made-to-order products
Damaged or Defective Products
If your order arrives damaged or incorrect, please contact us at krunaldubal.krunal@gmail.com within 3 days of delivery. Include your order number and photos of the issue. We’ll offer a replacement or a full refund.
Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days.
Late or Missing Refunds
If you haven’t received a refund:
- Recheck your bank account
- Contact your credit card provider
- Contact your bank
If you’ve completed the above and still haven’t received your refund, reach out to us at krunaldubal.krunal@gmail.com.
Sale Items
Only full-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We replace items only if they are defective, damaged, or wrongly delivered. Contact us for exchanges at [your email] and send the item to:
Shipping Costs
Return shipping costs are the buyer’s responsibility unless the product was defective or incorrect. Shipping fees are non-refundable